Floss Family Dental FAQs
📅 Appointments & New Patients
Do you accept new patients?
Yes! Floss Family Dental is always welcoming new patients of all ages in Lockport, IL. Whether you’re due for a routine cleaning or need more advanced treatment, our team is here to help.
What should I bring to my first visit at Floss?
Please make sure to bring your ID and insurance card so that we can scan them in your patient profile. All paperwork should completed prior to your scheduled appointment.
What should I expect at my first dental visit?
Your first visit typically includes a comprehensive exam, digital X-rays, and a professional cleaning. Our team will review your dental health, discuss any concerns, and create a personalized treatment plan if needed.
Do you offer emergency dental appointments?
Yes! We provide emergency dental care in Lockport for issues such as toothaches, broken teeth, lost fillings, or dental injuries. Please call our office as soon as possible so we can speak to Dr. Giannetta to get you in our schedule.
Where do I fill out my new patient paperwork?
Please go to the Patient Info tab and click where it says New Patient. There you will fill out the new patient forms online and once you have completed all the required pages, it will automatically import into your patient profile. Please call us first to schedule, then fill out the new patient paperwork.
Do you have paper copies to fill out?
No, unfortunately we fill all our paperwork online. If you do not have a computer or phone to fill it out prior to your visit, we ask that you come in 20 minutes before your scheduled appointment. You can fill out the paperwork on our iPad and one of the front desk girls can help you if needed!
💳 Insurance & Payments
Do you accept dental insurance?
Yes! We work with most PPO dental insurance providers and are happy to help you understand and maximize your benefits. You can visit our insurance page to learn more about policies we accept.
What payment methods do you accept?
We accept cash, personal checks, Discover, American Express, Visa, and Mastercard for your convenience. If you forget your card at home, no worries! We also accept tap to pay at our office as well!
Do you offer payment plans for dental treatment?
Yes! We offer flexible monthly payment plans through Cherry to help make dental care more affordable for you and your family.
Can I get dental treatment without insurance?
Absolutely! Many of our patients receive care without dental insurance and take advantage of flexible financing options available through Cherry!
Dental Care & Services
Do you sedation for any treatment?
No, we do not use any forms of sedation at Floss Family Dental. We use local anesthetic during our major procedures.
How often should I visit the dentist?
Most patients should visit the dentist every six months for a professional cleaning and exam to maintain optimal oral health and prevent future dental issues.
What dental services do you offer?
We offer a full range of dental services including preventive care, cosmetic dentistry, restorative dentistry, dental implants, emergency care, and more.
Is teeth whitening safe?
Yes! Professional teeth whitening provided by your dentist is safe and more effective than over-the-counter options when used as directed.
What is Periodontal Disease?
Periodontal (gum) disease is a serious bacterial infection that destroys the tissues, ligaments, and bone supporting the teeth, leading to inflammation, tooth mobility, and, if untreated, tooth loss. It is caused by plaque buildup and often presents without pain, featuring symptoms like red, bleeding gums, receding gumlines, and chronic bad breath.
Do dental cleanings hurt?
Routine dental cleanings are typically comfortable and help prevent gum disease and tooth decay. If you experience sensitivity, please let our team know so we can make your visit more comfortable.
Are X-Rays necessary?
Absolutely. Dental X-Rays are essential, preventative, diagnostic tools. Many oral conditions occur between teeth or under the gums or bones, undetectable by the human eye, and may have no early signs or symptoms. Left untreated, these conditions can create serious dental and general health problems, including loss of teeth and heart problems. Early detection with X-Rays can make treatment much less painful, faster, and less expensive.
Do you treat children?
Yes! We provide dental care for patients of all ages and strive to make every visit a positive experience for children and families.
At what age should my child first see a dentist?
The American Dental Association recommends children visit the dentist by their first birthday or when their first tooth appears.
📍 Office Information
Where are you located?
Floss Family Dental is conveniently located in Lockport, Illinois at 16121 S Farrell Rd.
What are your office hours?
We are open Monday through Thursday only, and closed Friday through Sunday.
Monday: 9 AM - 5 PM
Tuesday: 9 AM - 7 PM
Wednesday: 9 AM - 5 Pm
Thursday: 9 AM - 7 PM
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED
Looking for a trusted family dentist in Lockport, IL? Contact Floss Family Dental today to schedule your appointment!